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VContact Centre

Not all customer interactions are best dealt with as transactions fulfilled using as much self-service and automation as possible. When consumers need assistance, seeing and dealing with a person is the best way.

Chorus Call’s VContact Centre is your organizations Next Generation Contact Center Solution that offers a unique opportunity for companies to enable emotional & interpersonal customer brand engagements. We employ WebRTC technology that negates the need to download any applications or plugins; and will initiate a video conference from within a browser window at the click of a button.

  • On the cloud click-to-videochat website deployments without burdening your IT resources
  • Support one-on-one or multi-panel interactions with up to 4 sites
  • Customizable process flow & branding to meet your requirements
  • Bandwidth requirements to suit what is commonly available for home internet, 4G and 3G mobile networks
  • Enhance Customer Experience by adding advanced features such as Screen Sharing, Recording & Text Chat
  • Firewall traversal for universal access & Encrypted connections to ensure privacy
  • The solution can be deployed either stand alone or integrated with existing contact center systems using open APIs

Whether it be Self-service assistance, visual troubleshooting, Consultative selling or Expert access; Chorus Call will be happy to understand your requirements and customize the process flow to meet your unique needs and achieve your specific strategic goals.

VContact Centre Brochure

For more information contact salesindia@choruscall.com or click here