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AudioConferencing New   Find out why Chorus Call is right for you

VContact Centre

Not all customer interactions are best dealt with as transactions fulfilled using as much self-service and automation as possible. When consumers need assistance, seeing and dealing with a person is the best way.

Chorus Call’s VContact Centre is your organizations Next Generation Contact Center Solution that offers a unique opportunity for companies to enable emotional & interpersonal customer brand engagements. We employ WebRTC technology that negates the need to download any applications or plugins; and will initiate a video conference from within a browser window at the click of a button.

  • On the cloud click-to-videochat website deployments without burdening your IT resources
  • Support one-on-one or multi-panel interactions with up to 4 sites
  • Customizable process flow & branding to meet your requirements
  • Bandwidth requirements to suit what is commonly available for home internet, 4G and 3G mobile networks
  • Enhance Customer Experience by adding advanced features such as Screen Sharing, Recording & Text Chat
  • Firewall traversal for universal access & Encrypted connections to ensure privacy
  • The solution can be deployed either stand alone or integrated with existing contact center systems using open APIs

Whether it be Self-service assistance, visual troubleshooting, Consultative selling or Expert access; Chorus Call will be happy to understand your requirements and customize the process flow to meet your unique needs and achieve your specific strategic goals.

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