Not all customer interactions are best dealt with as transactions fulfilled using as much self-service and automation as possible. When consumers need assistance, seeing and dealing with a person is the best way.
Chorus Call’s VContact Centre is your organizations Next Generation Contact Center Solution that offers a unique opportunity for companies to enable emotional & interpersonal customer brand engagements. We employ WebRTC technology that negates the need to download any applications or plugins; and will initiate a video conference from within a browser window at the click of a button.
Whether it be Self-service assistance, visual troubleshooting, Consultative selling or Expert access; Chorus Call will be happy to understand your requirements and customize the process flow to meet your unique needs and achieve your specific strategic goals.